Submitted by Lewis County PUD
Following the expiration of the statewide utility disconnect moratorium on September 30, Lewis County PUD customers with past due balances are strongly encouraged to contact PUD Customer Service as soon as possible to explore financial assistance and payment plan options in order to avoid the risk of disconnection.
Customers with past due balances need to contact the PUD on or before October 29 to avoid the risk of disconnection. As long as a customer with a past due balance contacts the PUD and establishes a payment plan, they will not be subject to disconnection. Additionally, customers may qualify for financial assistance and are encouraged to contact PUD Customer Service to explore available assistance programs.
“Ideally, we want zero disconnects to occur. Financial assistance and payment plans which offer up to 18 months for customers to get back on track are all available. We just want customers with past due balances to contact us so we can help them avoid the risk of disconnection,” said Jennifer Bush, Customer Service Manager at Lewis County PUD.
As of October 12, there were 1,019 customers with past due balances of 60 days or more, totaling $662,178. Lewis County PUD has sent customers with past due balances two letters by postal mail, meter readers are conducting home visits to leave information about the past due balance, and customer service representatives are reaching out by phone.
Lewis County PUD customers who have received past due notices from the PUD are encouraged to contact the PUD as soon as possible. Please call us today: 800.562.5612 (toll-free) or 360.748.9261 (Chehalis) or 360.496.6100 (Morton).
About Lewis County PUD
Lewis County PUD is a community-owned, locally governed utility providing power services and telecommunications infrastructure to approximately 33,000 customers throughout most of Lewis County and adjacent communities.