Culture of Excellence: Olympia Orthopaedic Associates Surgical Center

For decades, orthopedic surgery meant an overnight stay at the hospital, complete with regular interruptions from medical staff, beeping machines and other noises guaranteed to prevent a decent night’s sleep. Today, however, most procedures allow patients to go home and begin their recovery process on the same day. The shift is part of a national trend from inpatient to outpatient settings.

Innovation and strong staff support are hallmarks of Director of Surgical Services Sylvia John’s leadership. Photo courtesy: Olympia Orthopaedic Associates.

“There is a great benefit in being able to recover where you’re comfortable without being constantly interrupted by other people around you,” says Ben Shah, CEO of Olympia Orthopaedic Associates. “Our patients love being able to go home.”

Shah got to experience that first hand when he went in for surgery himself recently. It turned out to be a great opportunity to assess the quality of care at the facility because the pre-op nurse didn’t know who he was. “She was so kind and generous,” says Shah. “She had no idea of who I was.”  When the nurse eventually realized his identity, she was somewhat embarrassed but there was no need, he maintains. “It’s great to know that all patients get treated this way.”

Shah credits Director of Surgical Services Sylvia Johns for creating an environment that puts patients first, since taking over the role in 2015. “The first thing she did was build a culture that’s highly focused on the patient and making sure they have the best possible experience,” he explains. “That happens through making the right hires and standardizing protocols so there is a consistency of care for patients.”

The trend for orthopedic procedures has shifted from inpatient to outpatient in recent years. Photo courtesy: Olympia Orthopaedic Associates.

Another important move: bringing together a committee of staff members from multiple areas of the profession like quality control, risk management, the nursing team and physicians to focus on creating standards of best practices for different procedures, including total joint replacements. “They look at what constitutes good markers of progress and causes of risk,” says Shah. “The idea is to give the patient the best chance for a full recovery with the lowest risk of infection. If the indications are that surgery isn’t the best option at the time, they explore other ways to support the patient.”

When Johns first joined OOA, not all their operating rooms were open. Today, all six are fully functioning, meaning more patients have the option of outpatient surgery. “It’s really allowed us to grow our outpatient procedures around total joints and spine procedures,” says Shah. Since 2015, OOA has performed over 800 outpatient total joint replacements and over 600 spinal surgeries.

“The staff has thrived under Johns’ leadership,” says Director of Clinical Services, Lourie Roberts. Collectively, explaining that they’ve become more efficient with their time as a result of changes aimed at improving patient safety. “They really appreciate the fact that she’s always in the trenches with them and does whatever is needed regardless of her position,” Roberts says. “They really trust her.”

“She has the most engaged staff within the company,” Shah agrees. “They’ve bought into the culture she’s created and they know she’s got their back. She will advocate for them and also hold them accountable.”

Johns has established a committee to standardize procedures and ensure all patients receive the same quality of care. Photo courtesy: Olympia Orthopaedic Associates.

Aside from the comfort of recovering in their home environment, patients also benefit financially from outpatient procedures. “The cost of having a joint surgery in an outpatient setting is much less than in an inpatient setting because of the resources involved,” says Johns. “But the quality is not compromised.”

In fact, OOA is accredited by the Accreditation Association for Ambulatory Health Care through a very rigorous process. “They look at everything,” says Johns. “Processes, procedures, quality metrics and surgery. They have very high standards. To achieve that accreditation means a lot.”

Patients also flourish within the systems Johns has developed. Before any total joint replacement, they meet with Nurse Navigator Becki Taylor to make sure all their lab work is in order with required screenings performed. “Becki is the glue to the whole process,” says Johns. “She’s like the concierge for all things surgery.”

In preparation for joint replacement surgery, patients also meet with the surgeon and physical therapist to learn what they can expect and identify any areas of their home environment that might hinder the recovery process. “Patients may have cats and think, ‘Oh, they’re small. They shouldn’t impact my healing,’” Johns explains. “But if one of those cats jumps on your lap when you’re first home from a post-op experience, that can cause problems. We ask people to consider boarding their pets or having someone watch them.”

Those who live in homes with multiple levels might get a walker for every level rather than using just one. “Thinking about these little things can really affect their recovery at home,” says Johns. “We want them to have a mindset of success and make sure they really understand what the expectations are.”

To learn more about the services provided by Olympia Orthopaedic Associates, visit their website or call 360-709-6230.


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